Legal

Privacy Policy

Your privacy is important to us

Last Updated: January 25, 2025

AInstein Global Inc. ("AInstein," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ainstein.ca and use our AI-powered solutions, including our Virtual Try-On and Partner Relationship Management (PRM) products.

1 Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, company name, and other contact details when you fill out forms or contact us
  • Account Information: Username, password, and preferences when you create an account for our services
  • Payment Information: Billing details and payment card information processed securely through third-party payment processors
  • Usage Data: Information about how you interact with our website and services, including IP address, browser type, device information, pages visited, and time spent on pages
  • AI-Specific Data: For Virtual Try-On services, images you upload (which are processed in real-time and not stored unless you explicitly save them); for PRM services, partner data you input into the system
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and gather analytics data

2 How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered services
  • Process your transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send you technical notices, updates, security alerts, and administrative messages
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, prevent, and address technical issues and fraudulent activities
  • Train and improve our AI models (using anonymized and aggregated data only)
  • Comply with legal obligations and enforce our terms and policies

3 How We Share Your Information

We may share your information in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share specific information
  • Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
  • Legal Requirements: When required by law or to respond to legal process, or to protect the rights, property, and safety of AInstein, our users, or others
  • Aggregated Data: We may share anonymized and aggregated information that cannot identify you personally

We do not sell your personal information to third parties.

4 Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Secure authentication mechanisms for accessing our services

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5 Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your information for certain purposes
  • Withdraw Consent: Withdraw consent where we rely on consent to process your information
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at hello@ainstein.ca

6 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Enable enhanced functionality and personalization
  • Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8 International Data Transfers

AInstein is based in Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada and other countries where our service providers operate. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Company: AInstein Global Inc.

Email: hello@ainstein.ca

Address: Vancouver, BC V5P 3V6, Canada

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